Returns & Exchanges
Due to the perishable nature of our farm-fresh eggs, we prioritize food safety and only accept returns for items that are damaged or incorrect upon delivery. We are committed to ensuring you receive the highest quality protein, and we will promptly address any concerns regarding your order's integrity.
Inspect Upon Delivery
Please check your egg cartons immediately upon arrival for any signs of breakage or quality issues before the delivery partner leaves.
Capture Evidence
If you find damaged eggs, take a clear photograph of the product and the packaging label to help us process your claim efficiently.
Contact Support
Report the issue within 2 hours of delivery by emailing our support team or using the in-app chat with your order ID and photos.
Receive Refund or Replacement
Once verified, we will initiate a full refund to your original payment method or dispatch a fresh replacement batch at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing